We know that excellent customer service and support is vital for marine broadband customers. We understand that requirements change from month to month and season to season, and we operate a Help Centre that is available 24 hours a day, 7 days a week, 365 days of the year.
All our customers are given access to a secure portal, with login and password protection. All support requests are recorded, and actioned via this portal. Customers can of course use the dedicated telephone numbers to call in a support request also should they wish to do so.
The Voyager IP Help Centre provides support for:
- Service change request management
- Email and telephone technical support
- Engineer call-out scheduling.
- Troubleshooting and problem-solving
Some our our Frequently Asked Question
Will your technical support team help me with VSat antenna or network problems even if your company is not responsible ?
YES. Of course we will help you to diagnose a problem with VSat Antenna if you are a satellite broadband customer of ours. We’ll go out of our way to help as it’s in our interest to make sure your service is “always on”.
How does your airtime perform differently to others ?
We carefully select satellites and services that have been tried, tested and proven over many years. The quality of your satellite connectivity service is a vital element of our offering.
Where can Voyager IP provide coverage ?
We provide services for the prime maritime regions worldwide.
What flexibility do I have with the Voyager IP service.
You can easily make changes to your service package by contacting us at our Help Centre.